Hank Sql
map-marker Syracuse, New York

My course is locked

Penn Foster - My course is locked
I need help I can't do any of my work I need to do my work can someone call me at 850218**** I can't assist my courses
View full review
Alexis M Bod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tuition

It isnt fair that we have to pay the full tuition for our diploma. I was wanting to continue my education with Pennfoster to get my college degree but now im going to have to think about it because i may have done all of this work and paid money for a diploma i may not be able to get because i cant afford to pay the full tuition.
View full review
Pros:
  • Move at your own pace
  • Diploma
  • Work on your own time
Cons:
  • Pay full tuition for diploma

Preferred solution: I just want my diploma and to not have to pay over $800 for it. I've completed everything.

Joseph O Gxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Problems login

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
YI am going to get my login information. I was previously in rolled in charge of money to my credit and I am trying to get into my account to start working on classes.
View full review
Jessica H Cim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to talk to someone about a bill that has been turned into collections from you guys that I shouldn't even have. I enrolled with you guys literally 20 years ago and should no longer have a bill so I don't understand where this is coming from
View full review

Preferred solution: The $1,581.00 bill taken off my credit report

User's recommendation: There not a real college...it's fake

Cecily F Avs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My paid in full course

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid in full to work at any pace on my course. A lady whose name is un recallable before I enrolled at pennfoster informed me that I can take this course whenever at any time- meaning there will not be an expired date. I do not want to pay an additional $95 to resume my course. I have kids and family issues that had to be taken care of so I could not work on my course at the time I was supposed to. This is absolutely ridiculous. I want a full refund or to resume my course without paying an additional fee.
View full review
Loss:
$700

Preferred solution: Full refund

Katherine O Ggt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Program

I completed all courses for the diversity and its telling me to do it again why ? I did them more then 4 times I need help please can someone help me
View full review
Pros:
  • No help
Cons:
  • No help

Preferred solution: Help in how to comeplete

Katrisha T Ivv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Schooling

I guess some years ago I signed up for penn foster never got on. There or used the schooling I don't even remember signing up so that should tell u enough well I enrolled in the high school + veterinary school a few days ago I try to sign my enrollment paper but can't because I have an account wit a 1000+ hold on it and I can't start school till I get the Hold off and to that They want me to pay the old account I think is un fair cause they are not loosing out on any money cause I ne er used old account and instead of them lookin into the old a. AccOunt more to solve the problem so I can start They just say give us sum money then u can start up classes y should I haveto pay for service I never used plus my new classes I thought pemn foster was Ll about stude

View full review

Preferred solution: Fair results for them to look into my old account and see I never used it so I can start my new clases

1 comment
Lovenia Ctu

I am happy to say they closed my old account and I am able to enroll in my new program thank u penn foster

Kitana Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

“ You’re finishing exams rather quickly”

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Penn Foster - “ You’re finishing exams rather quickly”
Okay so Im currently on 97% of one of my courses and I did four exams for today (over achieving) and it said youre taking exams rather quickly what does that mean exactly? I need some feedback cause it confuses me that theyre a at your own pace program yet they want me to slow down I guess? It really confuses me especially because Im doing my work efficiently and I DONT cheat. I do my work ahead of time also I ALREADY LEARNED this stuff so it was super easy (For context I came to Penn Foster while I was in the 10th grade Im a senior now)
View full review
Pros:
  • Online learning
  • Mobile friendly
Cons:
  • Broken promises
  • Saying they are a at your own pace program

Preferred solution: Apology

Brianna p Rzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plano, Texas

Wanting to go back to school

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The service agent was very nice and helpful and the call didnt take long for her to get me where I ended to start fixing my issue
View full review
1 comment
Penn Onb

Thank you for taking a moment to leave your review, Brianna! Our team is dedicated to helping our students have a great learning experience and they will appreciate your compliment!

Debbie R Xuu
map-marker Vail, Colorado

Please improve customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Please respond. My daughter is receiving unfair treatment. It is impossible to speak to someone in authority.

View full review
Cons:
  • Lack of customer service

Preferred solution: Let the company propose a solution

User's recommendation: Unbelievable how hard it is to reach someone for help.

3 comments
Penn F Wdw

Hello Debbie! Thank you for bringing this to our attention.

Please reach out to us by writing to student.reviews@***.edu Please include your daughter's name, student number and a brief summary of the issues she has been having. Once we have more information we will forward to our Escalations Team to investigate.

Penn F Wdw

student.reviews @***.edu

Penn F Wdw

Hello Debbie! We appreciate you bringing this to our attention.

We stand by to assist you: please reach out to us by writing to: student.reviews@***.edu Please include your daughter's name, student number, along with a brief summary of the issues she has been having.

Once we have this information we will forward to our Escalations Team for further investigation. Thank You!

View more comments (2)
Heidi K Qdc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brownsville, Pennsylvania

Class i started

Hi. I started a class and i didnt finish it...things in life came up. Administrative assistant was the course. I was working for a place and they had a hiring agency Adecco. I signed up for the free class. I would like to take more classes. Can you let me know the price of the books? And if i can take additional classes and what they are.
View full review

Preferred solution: Books and what other classes can I take

1 comment
Penn F Wdw

Hello, Heidi! We would love to welcome you as a returning student!

Please reach out to us at pennfosterinc@***.com so we can assist you with more information how to get started. We look forward to hearing from you soon!

Deitrich F
map-marker Bear, Delaware

Has Joseph T Smith's application be accepted?

I am his Step Mom, Deitrich Faison and information about paying the bill was supposed to be sent to me, And I have not heard from you. Did you receive his application? And was it approved? His paperwork should have been sent from James T Vaughan prison in Dover DE.
View full review

Preferred solution: Answer to my question! Did you receive and approve Joseph T Smith’s application to enroll in college courses?

Resolved
Carla P Hwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Can't get son enrolled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 28, 2021

Company fixed the issue and I have been provided with product or service ordered. I was able to reach someone who actually had a manager call me back and they fixed the issue within 24 hours, I appreciate it!.

Original review Oct 25, 2021
Paid $1300.00 and need son re-enrolled into Penn Foster. It has been over 1 month and cannot get anyone to give me an answer or respond to my emails. I want my son enrolled today or my $1300.00 back!
View full review
Loss:
$1300

Preferred solution: Deliver product or service ordered

User's recommendation: AVOID!

Anonymous
map-marker Detroit, Michigan

Getting account cancelled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was not happy with taking the courses online and I dropped the classes. Penny Foster seems like a great school but the web site was a little hard to understand. I think in the near future it should be out into words more clearly. Especially for people who have a hard comprehending, like me. Other than that it was a good course to take but I just couldnt afford it and I changed my mind about my dream job.
View full review

User's recommendation: To put the account into different details so can understand better

1 comment
Guest

Dear Student: We thank you for your feedback. Our platform is designed to be easy for a student to navigate through their lessons and exams.

We are sorry to hear you felt the website was difficult to manage. Please feel free to reach out to us with additional information you feel may be helpful: student.reviews@***.edu.We will be happy to take your suggestions to our Product Development Team for consideration.

Combs K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing Question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

HI,

I signed up for a medical terminology course and elected to make payments, Penn Foster took out the first 150.00 right away and then sent me an email of a payment being due in 3 days. This is stupid, If i was going to pay 150.00 on the 18th and then another 150.00 on the 24th of August I would have paid for the course in full and saved 75.00.

SO my question is, why would you charge me again in 3 days instead of charging me a month later in September? This seems a little un-ethical to me, most people make payments because they can not or do not want to pay it all at one time. It does not seem there is anyway of contacting anyone in the billing dept., so there is also that issue.

The course paid in full would have been 324.00, you are basically taking 300.00 in a period of 5 days so if I was going to do that why wouldn't I just pay the extra 24.00 and pay in full????? That would make more sense right?????

View full review

Preferred solution: Let the company propose a solution

1 comment
Penn Onb

Dear Student, Thank you for reaching out. We would like to take a closer look at your account so that we can investigate your tuition and payment plan a little closer.

Will you please contact us by writing to: student.reviews@pennfoster.edu? Please include your name and student number so that we can locate your information without further delay. Our team is standing by to assist you in this matter.

Thank you! Penn Foster Escalations Team

Dawn V Mko

This school is a scam and they are conn artists

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Penn Foster - This school is a scam and they are conn artists
Penn Foster - This school is a scam and they are conn artists - Image 2
Updated by user Feb 18, 2021

waist f time and money

Updated by user Feb 18, 2021

they will discontinue your program at any given time with no exlanation

Original review Feb 18, 2021
I graduated from penn foster high school in march of 2019 and immediately began the paralegal associates degree program. When I started the high school program I paid the tuition in full but I went with the payment plan for the college program.

After only 3 or 4 months the school somehow screwed up my payments and locked me out of my courses. I called and spoke with someone and was told in order to resume my classes I would have to pay just $100.00 because of a mistake that they made. I eventually broke down and paid it but was still unable to resume my courses with no explanation, so I had no choice but discontinue my program since I was unable to access the materials. At that point I hadn't even completed 20% of the program yet but when they hit my credit report, they were coming after me for the full $1,800.00 tuition.

When I called they said I only actually owed just over $700.00 so I asked about setting up a payment plan to pay $100.00 a month to pay it off and they told me if I make payments I have to pay the whole $1,800.00 and I do not get to complete my course even after its paid and that the only way I would get to pay only the $700.00 I actually owed was to pay it in full. After dealing with very rude people I finally contacted the BBB and they saw to it that the whole thing was removed from my credit report saying this was illegal practices. a few months later they tried to put the debt back on my report for only the amount I actually owed of $700.00 and they put it under a completely company name so again BBB got it removed for me and now I have a fraud alert on my credit report for this school so it doesn't happen again. I am now enrolled in large big name online university who is about $650.00 cheaper each semester.

they also offer government financial aid and other programs and low monthly payments and as I said they are a big name university not a knock off second rate wanna be. DO NOT TRUST penn foster. They are a scam and a total rip off!!! They make you think they are the only school to let you go at your own pace and offer low monthly payments but they arent.

Do your research before attending this school. i know id much rather graduate from a REAL university and to to mention at a much lower cost.

I will receive my associates degree to be a paralegal for around $3,400.00. When you pay for and complete your first 3 semesters you can request ton have the fees for the fourth completely waived as long as you payments stay current and you have passing grades.
View full review
Loss:
$800

Preferred solution: to stop your false advertising and to stop trying to hits on my credit report

6 comments
Dawn V Mko

They didn’t discontinue my program I did

Maram Iam

I surely do NOT think Penn Foster is any type of scam, I did my research. I also know of someone who took the same course that I am.

She is the one who told me to look this college up. As long as you do your work and exams on time and keep studying, I see no reason how this can be a scam!!

Guest
reply icon Replying to comment of Maram Iam

No, obviously you didn't. You will some find that though when nobody will hire you.

Guest

Hi. I am interested in doing a paralegal program also.

I was looking into Penn and Foster, but your review changed my mind.

Can you tell me what school your attending so I can research and see if it would fit my needs? Thank you.

Guest
reply icon Replying to comment of Guest-2003085

I’m now attending ashworth college and they are wonderful

Guest
reply icon Replying to comment of Guest-2008288

You do realize ashworth is owned by pennfoster right?

View more comments (5)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article